With close to 100,000 daily users trafikanten.no is one of Norway’s most popular websites, and in its new garb its users are provided with completely new opportunities through an innovative, future-oriented user interface.
The challenge
The main objective of the new trafikanten.no was to create a service that simplifies things for people planning their public transportation. It will be easier to find the best route, gain updated status on the flow of traffic and departure times in real time, and other useful information. Creuna developed the strategy, concept and design for trafikanten.no. Technical development was carried out by EDB Consulting, while the map solution was provided by Geodata.
The solution
In the trial period trafikanten.no uploaded a beta version, where users could provide feedback which we subsequently took into consideration when furthering development.
This focus on the customer was imperative to enable the creation of a streamlined, intuitive solution. The new trafikanten.no now has detailed real time search and traffic flow, extended map solution and a travel planner where users can easily see when “their” line leaves, if it is delayed etc. The solution was developed for all user groups and had the focus on universal formulation.
The result
Judging by the responses from users on Twitter and response forms, the new trafikanten.no has been welcomed with open arms. The site is nominated for the Rosing Award for excellent user experience, and for the Label for god design.
One of many positive responses from trafikanten.no:
”Hi. Despite we consumers having to put up with the inconvenience of a less than well-functioning electronic ticket system, praise must be given for your new websites. It has been a pleasure finding routes from A to B and checking real time. The solution for map and route display is much better than the old one, and displaying of delays including train info in the left-hand corner is brilliant! Kudos to those who worked on the development of this website!”